Privacy notice

LAYBL LTD is the data controller for personal data collected through this website and Home by LAYBL. We are registered in England and Wales, company number 13565055, with a registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

For any question about this notice or about how we handle your data, email admin@laybl.app.

If you use our contact form, we collect the name, work email, company, role and message you give us, so that we can respond to your enquiry.

If you use Home by LAYBL, we may collect your name, contact details, account and subscription information, and the information you choose to add to your home record. This can include property and room details, photographs, descriptions of possessions, estimated replacement values, receipts, valuations, certificates, serial numbers and notes.

Stripe processes your payment information. We receive payment status, subscription and customer reference information needed to administer your subscription, but we do not receive your full card details.

We also collect technical and usage information generated when you use our website or service, such as IP address, browser type, device information, pages viewed and security logs. We use this to operate, protect and understand the service.

We use your information to provide your account and home record, administer your subscription, organise and display the material you submit, provide estimated replacement values for your review, send essential service messages, reply to enquiries, and operate, improve and secure our services.

We do not sell your personal data, and we do not share it with third parties for their own marketing.

We process account, subscription and home-record data because it is necessary to perform our contract with you. We rely on legitimate interests to respond to enquiries, secure and improve our services, and understand how they are used, where those interests are not overridden by your rights. Where we send optional marketing, we rely on consent or another lawful basis permitted by law. We process records where necessary to meet legal obligations.

We use trusted providers for hosting, secure data storage, payment processing, analytics, communications and technical support. They receive only the information needed to provide their service and act under contract or as an independent controller where their own legal responsibilities apply. We do not share a home record with an insurer, broker or adviser unless you choose or agree to do so, except where disclosure is required by law. Some providers may process data outside the UK. Where required, we use an adequacy regulation, the UK International Data Transfer Agreement or another lawful safeguard.

We keep account and home-record data while your account is active and for a limited period afterwards where needed to complete closure, maintain backups, resolve disputes or meet legal obligations. Payment and transaction records may be retained for the period required by tax and accounting law. Enquiry records are kept only as long as needed for the conversation and a reasonable business-record period. When data is no longer required, we delete or anonymise it.

Data is transmitted over encrypted connections and stored in access-controlled systems. Access is limited to authorised people and providers who need it for their work. We apply organisational and technical measures appropriate to the sensitivity of home-record data, but no online service can guarantee absolute security.

Under UK data protection law you have the right to access your personal data, to have it corrected or erased, to restrict or object to how we use it, to data portability, and to withdraw consent where we rely on it.

To exercise any of these rights, email admin@laybl.app. We will respond within one month.

You can also ask us to close your Home by LAYBL account and erase your home record. Some limited information may need to be retained where the law requires it or while a valid legal claim is being resolved.

Our website and service use cookies and similar technologies for essential functions and to understand usage. More detail is in our cookie policy.

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.